Privacy Policy

We may collect account information, email address, authentication identifiers, uploaded images, prompts, generated job metadata, billing status, support messages, device and browser data, and product analytics events.

We use information to provide the service, generate videos, authenticate users, process subscriptions, prevent abuse, moderate prompts, improve product quality, respond to support requests, and meet legal or payment processor requirements.

Uploaded images and prompts are used to create requested video outputs and to operate safety, abuse prevention, debugging, and support workflows. Do not upload content you do not have the right to use.

We may share the minimum necessary information with infrastructure, authentication, AI model, analytics, support, and payment providers. When Creem is used, checkout, taxation, invoices, and payment handling may be processed by Creem as merchant of record.

We retain account, billing, and job records as needed to provide the service, resolve disputes, prevent fraud, and satisfy legal obligations. Uploaded files may be deleted after the configured retention period or earlier when no longer needed.

We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. Report suspected security issues to support.

For privacy questions, access requests, correction requests, or deletion requests, contact support@pic2videoai.com.